The following General Conditions of Sale govern the offer and sale, along with the Terms of Use and the Privacy Policy, of the products purchased on the website www.albertm.it (hereinafter referred to as the Site).

These General Conditions of Sale are drawn up in accordance with the legislative provisions of the Italian Civil Code, Legislative Decree No. 70/2014 regarding information society services and electronic commerce, the Consumer Code, and govern the offer and sale of products through the website www.albertm.it.

The products marketed on www.etruscagioielli.com are sold directly by Milor S.p.A., with its registered office at Via dei Gracchi 35 Milan, registered in the Companies Register of the Chamber of Commerce of Milan, Tax Code / VAT No. 04362490155; (hereinafter referred to for brevity as Seller).

The General Terms and Conditions of Sale apply and govern all sales contracts concluded through the Seller's Site, as identified above.

The General Terms and Conditions of Sale may be subject to changes, and each User is required to consult them before proceeding with any purchase. It is the User's responsibility to verify the General Terms and Conditions of Sale before submitting the order.

The General Terms and Conditions of Sale apply regardless of the User's nationality, provided that the delivery of the products must take place in one of the countries for which the Site offers the online sales service and that said country corresponds to the User's registration country.

Purchase requests coming from countries not included among those displayed on the splash page cannot be accepted by the Seller.

The purchase of products on the Site is exclusively reserved for individuals acting as consumers who are over 18 years of age.

A consumer is understood to be any natural person who acts for purposes unrelated to the commercial, entrepreneurial, artisanal, and professional activities that may be carried out.

The present General Conditions of Sale are an integral and essential part of the sales contract between the Seller and the User.

The online submission of the order by the User implies total knowledge and full acceptance of these General Terms and Conditions of Sale, Use, and the Privacy Policy. If the User does not agree with one or more terms contained in these General Terms and Conditions of Sale, they are requested to refrain from making purchases on the Site.

To proceed with the online purchase of one or more products, the User must provide the Seller, in compliance with the provisions regarding personal data protection, all the necessary data to allow the latter to execute the orders placed. To finalize the purchase, the User is required to confirm the payment of the price of the products added to the cart. Orders that do not register the corresponding transaction are automatically canceled.

When the User places an order, they will receive an email containing the confirmation of the order receipt and a summary of it: this communication will not constitute automatic acceptance of the order.

The Seller reserves the right to refuse orders that are incomplete and incorrect or from users with whom there is an ongoing dispute regarding the payment of a previous order. In such cases, the User will receive an email with the specific reasons for the order refusal.

If the products presented on the Site are no longer available at the time of the last access to the Site or from the sending of the order, it will be the Seller's responsibility to inform the User, within 5 days from the day following the one on which the order is transmitted, of the unavailability of the ordered product. In the event of payment having been made, the Seller will proceed to refund the price without being obliged to any further compensation.

The order form contains a reference to these General Conditions of Sale and the Privacy Policy, as well as a summary of the essential characteristics of each ordered product and its price, the accepted payment methods, and the delivery methods of the purchased products, shipping costs, the conditions for exercising the right of withdrawal, and the methods and times for returning the purchased products.

The User can, at any time, monitor the status of their order by consulting the appropriate link/section or accessing their personal area.

The languages of the contract are Italian and English.

The products sold through the Site are exclusively first-quality products. The Seller does not sell used, irregular, or lower quality products than the corresponding standards offered on the market. The essential characteristics of the products are presented on www.albertm.it within each product sheet. However, the images and colors of the products offered for sale on www.etruscagioielli.com may not correspond to the actual ones due to the Internet browser and the monitor used.

The prices of the products may be subject to updates. Make sure of the final selling price before submitting the corresponding order form. All products are equipped with an identification tag. We ask you not to remove the tag and the corresponding seal from the purchased products, as they are an integral part of them.

The product catalog may be updated and modified periodically; therefore, the availability of a product online is not guaranteed.

Each product is presented with a descriptive sheet that includes all essential characteristics; the images and colors of the products offered for sale may not exactly correspond to the real ones due to the settings of the computer systems used by the User to view the Site. Therefore, the images of the products should be considered indicative and are subject to normal usage tolerances.

All selling prices of the products indicated on the Site include VAT, if applicable based on the country of shipment of the products and any other tax that may apply to the sale.

The prices of the products may be subject to updates and changes. The User is required to verify the final selling price before submitting the corresponding order. A clear material error in the price listed on the Site compared to the commonly known price of the chosen product gives the Seller the right not to confirm the shipment and to proceed with an immediate refund of the purchase amount paid by the User, without the User being able to raise any objections in this regard.

Value vouchers are personalized codes that allow you to take advantage of a discount on purchases made on www.albertm.it.

Limitations on the use of the value voucher:

1. The value voucher can be used only once, except for returns;

2. The value voucher cannot in any way be converted into cash;

3. It will not be possible to use multiple value vouchers in the same order;

4. The value voucher will apply to only one item per order;

5. The value voucher will only apply to items whose selling price exceeds the value of the voucher itself by at least 1 euro. It cannot be applied to items belonging to the Sample Sale or charity sales.

In the event that you wish to exercise the right of withdrawal provided for by Article 52 of the Consumer Code and return an item on which you have applied the value voucher, you must follow the standard return procedure available in the Returns section. Once your return has been accepted, the corresponding code will be reactivated with its original value. The difference in expenditure you incurred for the purchase of the item will be credited back to you according to the methods and terms provided for the normal refund procedure.

Voucher values may not be available at the time of purchase; therefore, the user must verify the activation of the service prior to placing the order.

For the payment of the price of the products and any related shipping and delivery costs, if applicable, the User may follow one of the methods indicated in the order form.

In case of payment by credit card, the payment procedure will take place via a secure connection directly linked to the banking institution that owns the online payment service, to which third parties cannot have access. In particular, financial information (e.g., credit/debit card number, expiration date) will be transmitted via an encrypted protocol, which provides the relevant remote electronic payment services, without third parties being able to access it. Furthermore, this information will never be used by the Seller except to complete the procedures related to your purchase and to issue the relevant refunds in case of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary to prevent or report fraud to the police on www.albertm.it. The price for the purchase of products and the shipping and delivery costs, as indicated in the order form, will be charged to your bank account at the time of shipment of the purchased products, without prejudice to the User's right to have the amount credited back in case of non-fulfillment by the Seller or failure to execute the contract for any reason.

The User is solely responsible for the data entered and therefore guarantees to use only credit/debit cards for which they have legitimate availability.

The products are delivered, via authorized couriers, directly to the User at the shipping address specified in the order. By filling out the personal information form in the order completion procedure necessary to activate the process for the execution of this contract and further communications, the User authorizes the Seller to communicate the personal data to the couriers and/or trusted shippers used for the delivery of the purchased products in order to allow the necessary procedures for their delivery.

The Seller will do their best to fulfill the order placed within 2 working days and in any case no later than 30 days from the day following the one on which the User placed the order. Delivery times include only working days and do not account for holidays.

The Site allows the User to request delivery of the ordered products to an address different from their own, provided that it is within the shipping country of the order; in any case, it is the User's responsibility to provide all necessary references for the successful delivery. It is never possible to collect the products purchased through the Site directly from the Seller's warehouse.

Shipping costs and types of shipping available may vary depending on the country and the shipping methods chosen by the User. These costs and any additional charges are the responsibility of the User. The relevant amount will be expressly and separately indicated in the order summary, before the User proceeds to submit the order, as well as in the order confirmation email.

The delivery procedure stipulates that, in the event of the recipient's absence at the time of the courier's arrival, the agent will leave a notice in order to subsequently finalize the shipment, indicating the contact details to arrange for the second delivery. In case of failure to agree on the second delivery, the package will remain in storage at the courier's warehouse, and it will be the User's responsibility to arrange for pickup. If the package is not picked up within 4 days, it will be returned to the Seller. In this case, the contract shall be considered terminated pursuant to Article 1456 of the Civil Code, with communication from the Seller sent via email to the User, and thus the order will be canceled.

The User always has the option to check the status of their order through the appropriate link by entering their order number or through their personal area if they have previously registered on www.albertm.it.

It is strictly forbidden for minors to place an order on the Site. The data entered during the purchase must be exclusively one's own real personal data and not that of third parties or fictitious. The Seller reserves the right to take legal action against any violation and abuse, in the interest and for the protection of all consumers.

The User indemnifies the Seller from any liability arising from the issuance of incorrect tax documents due to errors related to the data provided by the User, being solely responsible for the correct entry. Upon receipt of the products, the User is required to verify their compliance with the order. In particular, they must pay attention to the correspondence between the number of packages indicated on the carrier's letter and those delivered, as well as the integrity of the packaging. Any anomalies (e.g., tampering, damage) must be specified in writing directly on the courier's transport document, and the User must refuse the delivery. At the same time, the User is required to report the matter to the Seller's Customer Service through the appropriate link. If the User accepts the delivery of tampered or damaged products, they will lose the legal warranty of conformity of the products.

The Seller assumes no responsibility for disruptions attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes, earthquakes, and other events that prevent, in whole or in part, the execution of the contract within the agreed times.

The Seller shall not be liable to any party or third parties for damages, losses, and costs incurred as a result of the non-performance of the contract for the aforementioned reasons, with the customer entitled only to the refund of the price paid.

Similarly, the Seller is not responsible for any fraudulent and illegal use that may be made by third parties of credit cards, checks, and other means of payment at the time of payment for the products. In fact, the Seller is never able to know the User's credit card number during the purchasing process, as it is transmitted directly to the banking service provider through a secure connection.

The User can exercise the right of withdrawal and return the received product, without any penalty and without specifying the reason, in accordance with the terms and methods outlined below.

The User can always make a return request directly through the online return form, filling out and sending the return request to the Seller within 14 days from delivery.

The products must be returned intact, undamaged, and provided with the barcode and any other seal that is part of the products; products that are returned incomplete, ruined, damaged, or deteriorated will not be refunded.

The Seller, in the event of exercising the right of withdrawal, has the option not to accept the return or not to fully refund the amounts paid for the purchase, in relation to those products that are lacking the relevant warranty tag (understood as "security seal") or that have been altered in their essential and qualitative characteristics or that have been damaged.

The products intended to be returned must be delivered to the shipper within 14 days from the User's communication to the Seller of their intention to withdraw from the contract.

The return costs for compliant products will be borne by the User. After the return of the products, the Seller will carry out the necessary checks regarding their compliance with the conditions and terms indicated therein.

If the right of withdrawal is correctly exercised, the Seller will refund any amounts already received from the User for the purchase of the products, net of shipping costs.

Regardless of the payment method used by the User, the refund is initiated by the Seller as soon as possible and in any case within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, subject to verification of the correct execution thereof and verification of the returned products.

The Seller will issue the refund using the same payment method used by the User for the purchase of the returned products, even if a virtual and/or disposable credit card was used. The Seller will not be able to issue a refund to a credit card different from the one used for the purchase, except in the case where the card itself has expired in the meantime or has been stolen: in this case, the User can send an email to customerservice@milor.it to agree on the most appropriate refund method.

By law, the Seller is obliged to deliver to the User goods that conform to the sales contract, and the Seller is liable for any conformity defects in the products existing at the time of delivery or that manifest within two years from delivery.

For the validity of the warranty, the User must report the non-conformity defect to the Seller within two months of discovery, under penalty of forfeiture, by contacting Customer Service via the appropriate link. The report must contain an accurate and complete description of the contested flaws and defects. Customer Service will provide the User with instructions for returning the defective product, which will be at the Seller's expense.

The User shall have the right to request the termination of the contract and the refund of the amount paid or, alternatively, the replacement of the product.

In case of minor defects/flaws, the User will only be entitled to a replacement of the product. In any case, defects of conformity resulting from damage due to accidental events or from the User's responsibility for use not in accordance with the intended use of the product are excluded from the legal warranty.

By law, the Seller is obliged to deliver to the User goods that conform to the sales contract, and the Seller is liable for any conformity defects in the products existing at the time of delivery or that manifest within two years from delivery.

For the validity of the warranty, the User must report the non-conformity defect to the Seller within two months of discovery, under penalty of forfeiture, by contacting Customer Service via the appropriate link. The report must contain an accurate and complete description of the contested flaws and defects. Customer Service will provide the User with instructions for returning the defective product, which will be at the Seller's expense.

The User shall have the right to request the termination of the contract and the refund of the amount paid or, alternatively, the replacement of the product. In the case of a minor defect/flaw, the User shall only be entitled to the replacement of the product.

In any case, defects in conformity resulting from damage due to accidental events or from the User's responsibility for non-compliant use of the product are excluded from the legal warranty.

Welcome to our website www.albertm.it ("Site"). These Terms of Use govern access to and use of the Site. Access to and use of the Site, as well as the purchase of products on www.albertm.it, imply reading, knowledge, and acceptance of these Terms of Use. This site is managed and maintained by Milor S.p.A. with registered office at via dei Gracchi 35 20146 Milan, registered in the Companies Register of the Milan Chamber of Commerce, C.F. / P. IVA n. 04362490155 (referred to as "Manager").

You can find information regarding orders and shipments, refunds and returns of products purchased on the Site, the registration form for the Site, suggestions, and other general information about the services provided. You can contact us via email at the Customer Care address indicated on www.albertm.it.

For any other legal information, please consult the General Terms and Conditions of Sale and Privacy Policy on the Site. The Manager may modify or simply update, in whole or in part, these Terms of Use. The user should therefore regularly access this section to verify the publication of the most recent and updated Terms of Use. If you do not agree, in whole or in part, with the Terms of Use of the Site, please do not use our website.

Accessing and using the Site, including viewing web pages, communicating with the Manager, downloading product information, and purchasing products on the website, constitutes activities conducted by our users solely for personal use unrelated to any commercial, entrepreneurial, or professional activities. The User is the sole and exclusive responsible party for the use of the Site and its contents. The Manager, in fact, cannot be held responsible for non-compliant use of the website and its contents by any of its users, except for the Manager's liability for willful misconduct and gross negligence. In particular, the user will be the sole and exclusive responsible party for communicating incorrect, false, or third-party information and data, without their consent, as well as for any improper use thereof.

Finally, since each material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, any liability for damages to computer systems or data loss resulting from the download operations falls on the user and cannot be attributed to the Operator. The Operator disclaims any liability for damages resulting from the inaccessibility of the services on the Site or from any damages caused by viruses, corrupted files, errors, omissions, service interruptions, content deletions, network-related issues, providers or telephone and/or telematic connections, unauthorized access, data alterations, or the failure and/or defective operation of the user's own electronic equipment.

The user is responsible for the custody and proper use of their personal information, including the credentials that allow access to reserved services, as well as any harmful consequences or damages that may arise against the Manager or third parties as a result of improper use, loss, or theft of such information.

The contents of the Site, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on the Site, including menus, web pages, graphics, colors, layouts, tools, fonts and the design of the website, diagrams, layouts, methods, processes, functions and software that are part of the Site (collectively the "Contents"), are protected by copyright and any other intellectual property rights of Milor S.p.A. – and/or the Manager and other rights holders. The reproduction, in whole or in part, in any form, of the Site and/or its Contents, is prohibited without the express written consent of the Manager.

The Manager has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of the Site and its Contents.

Regarding the use of the Site, the user is only authorized to view the Site and its Contents. Furthermore, the user is authorized to perform all other temporary reproduction acts, which have no significant economic value, that are considered transitory or accessory, integral and essential parts of the very viewing of the Site and its Contents, and all other navigation operations on the website that are carried out solely for a legitimate use of the Site and its contents. The user is not authorized to perform any reproduction, in any medium, in whole or in part of the Site and its Contents.

Any act of reproduction must be authorized from time to time by the Manager or, as appropriate, by the authors of the individual works contained on the Site. Such reproduction operations must be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of the manager and the authors of the individual works contained on the Site. The authors of individual works published on the Site have, at any time, the right to claim authorship of their works and to oppose any distortion, mutilation, or other modification of the works, including any act that causes harm to the works, which is prejudicial to their honor or reputation. The user agrees to respect the copyright of the artists who have chosen to publish their works on the Site or who have collaborated with the Site in the creation of new expressive and artistic forms intended to be published, even not exclusively on the Site, or that are an integral part of it. Furthermore, the user is in no case authorized to use, in any way and form, the Contents of the Site and any individual work protected by copyright and by any other intellectual property right. By way of example, the user may not alter or otherwise modify the Contents and the protected works without the consent of the Manager and, where necessary, the individual authors of the works published on the Site.

The Site contains hyperlinks (the "links") to other websites that have no connection with www.etruscagioielli.com. The Manager does not control or monitor these websites and their content. The Manager cannot be held responsible for the content of these sites and the rules they adopt, including those regarding privacy and the processing of personal data of the user during browsing operations. The user should therefore exercise caution when connecting to these websites via the links present on the Site and should carefully read their terms of use and privacy regulations. Indeed, we remind you that these General Terms of Use and the Privacy Policy do not apply to websites managed by other parties different from the Manager. The Site provides links to other websites solely to assist its users in searching and navigating and to facilitate hypertext linking on the Internet to other websites. The activation of the links does not imply any recommendation or indication from the Manager for accessing and navigating these websites, nor any guarantee regarding their content, services, or goods provided and sold to Internet users.

To access publicly, please contact the Manager at the following Customer Care email address listed on www.albertm.it. Contact is necessary to activate the request for consent to link to www.etruscagioielli.com. The activation of links is granted by the Manager to the requester, free of charge and on a non-exclusive basis. The Manager has the right to oppose the activation of links directed to its website if the requesting party, intending to activate the link on the Site, has previously adopted unfair business practices or practices not in accordance with industry standards or engaged in unfair competition against the Manager, or when the Manager fears that such behaviors may be adopted in the future, or when the requesting party has previously adopted, or is feared to adopt in the future, actions discrediting the Manager, its website, or its services. In any case, the activation of deep hyperlinks (such as deep frames or deep links) to the Site or the unauthorized use of meta-tags is prohibited without the consent of the Manager.

Anyone interested in activating links to the Home page and other web pages of the Site, which the Manager has taken every precaution to prevent the publication of content on the website that describes or represents scenes or situations of physical or psychological violence or that, according to the sensitivity of the users of the Site, may be considered harmful to civil beliefs, human rights, and the dignity of individuals, in all its forms and expressions. In any case, the Manager does not guarantee that the content of the website is appropriate or lawful in other countries outside of Italy. However, if such content is deemed unlawful or illegal in some of these countries, we ask you to refrain from accessing our website, and if you choose, in any case, to access it, we inform you that the use of the services provided by www.albertm.it will be the exclusive and personal responsibility of the user.

The Manager has also taken all useful precautions to ensure that the Content of the Site is accurate and does not contain incorrect or outdated information, with respect to the date of their publication on the website and, as far as possible, also subsequently. However, the Manager assumes no responsibility towards users regarding the accuracy and completeness of the content published on the Site, except for liability for willful misconduct and gross negligence and unless otherwise provided by law. Furthermore, the Manager cannot guarantee users that the website operates continuously, without interruptions, and in the absence of errors or malfunctions due to the Internet connection. For any issues encountered while using our website, please contact us at the following Customer Care email address indicated on www.albertm.it. A representative will be available to provide assistance and help restore access to the website, if possible. Similarly, we recommend contacting your Internet service provider or checking that all devices for connecting to the Internet and accessing web content are properly activated, including your Internet browser. Although the Manager will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its content may not allow the Site to operate without suspensions, interruptions, or discontinuities due to the need to perform updates to the website. The Manager has implemented appropriate technical and organizational measures to safeguard the security of its services on the Site, the integrity of data related to traffic and electronic communications against unauthorized use or knowledge, as well as to prevent risks of dispersion, destruction, and loss of data and confidential and non-confidential information related to its users present on the Site, or unauthorized access, or non-compliance with legal regulations, to the data and information themselves.